How many times has this NOT happened when it should have? KosherDave reports on Actual Customer Service, occurring at Miracle Grill on 7th Ave. in Park Slope, on the Park Slope Message Board: “… long story short, our waitress dropped a ramekin filled with catsup onto the floor next to our table, and we were both covered. We wear wearing white linen pants. It was messy.”
“The owner, however, proved to be the real miracle worker. He rushed us some club soda, lots of napkins and comp’ed our meal (obviously). He also said we should bring him the dry cleaning bills.”
“Fast forward to last week, I brought in the cleaning bills (11 bucks) and he asked how everything turned out. Our shirts were fine, so were her pants, mine still had some faint spots, but they were older pants and I did not think he needed to replace them or anything, they already did all they could and were very apologetic.”
“The owner said he was really sorry about the whole thing and as he was giving me the money for the dry cleaning, he also gave me a gift cert for dinner for two, plus cocktails.”
“Anyway, just wanted to send a shout out to that particular local business owner. He was really cool about something that could have really been a bitch of a situation. We’ll keep going back with service/ownership like that. Nice job!”